Expert Support and Training

Expert Support and Training

Win64, English

NexGenSolutions
Access NexGenSolutions services from within Autodesk® Fusion 360™. Our mission is to help you bridge the gap from CAD to CAM to CNC and beyond. Talk to our team of Experts, and more with this add-in.

General Usage Instructions

  • Access Video Library
  1. Select NexGenSolutions Logo in the top left
  2. Hover over “Expert Training”
  3. Select “Video Library”
  4. Select the video content you would like to access

 

  • Register for Live Classes
  1. Select NexGenSolutions Logo in the top left
  2. Hover over “Expert Training”
  3. Select “Live Classes”
  4. Click the class you are interested in attending
  5. Select Add to cart and complete the checkout process to register for the class

 

  • Request a Custom Training Session
  1. Select NexGenSolutions Logo in the top left
  2. Hover over “Expert Training”
  3. Select “Custom Training”
  4. Fill out form details
  5. Click Submit
  6. Wait. We will reach out to you within 2 business days

 

  • Talk to an Expert Over the Phone
  1.  Select NexGenSolutions Logo in the top left
  2. Hover over “Talk to an Expert”
  3. Select “Call us”
  4. Either call the listed phone number and click cancel
  5. Or Click “Call Us” and select your preferred VOIP application

 

  • Talk to an Expert over Email
  1.  Select NexGenSolutions Logo in the top left
  2. Hover over “Talk to an Expert”
  3. Select “Email us”
  4. Confirm, then select your preferred Email client

 

  • Fill out a Contact Form
  1. Select NexGenSolutions Logo in the top left
  2. Hover over “Talk to an Expert”
  3. Select “Contact us”
  4. Fill out the contact form
  5. Wait. We will reach out to you within 2 business days

 

  • Initiate a Support Case
  1.  Select NexGenSolutions Logo in the top left
  2. Hover over “Technical Support”
  3. Select “Initiate Case”
  4. Fill out the ticket form.
  5. Wait. We will reach out to you within 2 business days

  

  • Check the Status of Previous Cases
  1.  Select NexGenSolutions Logo in the top left
  2. Hover over “Technical Support”
  3. Select “Previous Cases”
  4. Log in to your Freshdesk Account (If you do not have one, reach out to us)

 

  • Request a Post Processor Mod
  1. Select NexGenSolutions Logo in the top left
  2. Hover over “Technical Support”
  3. Select “Post Processor Mods”
  4. Fill out the post-processor form
  5. Wait. We will reach out to you within 2 business days

 

  • Make a Purchase from NexGenSolutions
  1. Select NexGenSolutions Logo in the top left
  2. Select “NexGen eStore”
  3. Select the product(s) you would like to purchase
  4. Checkout

Screenshots

Commands

Installation/Uninstallation

Install:

The installer that ran when you downloaded this app/plug-in from Autodesk App Store has already installed the app/plug-in. OR, simply double-click the MSI to install the app.

Uninstall:
You can unload the add-in without uninstalling it by clicking the "Stop" button when the add-in is selected in the list box on the "Add-Ins" tab of the "Scripts and Add-Ins" dialog.

Unchecking "Run on Startup" causes the add-in not to be loaded in future sessions of Autodesk® Fusion 360™.

To uninstall this plug-in, exit the Autodesk product if you are currently running it, simply rerun the installer, and select the "Uninstall" button.

OR, you can uninstall it from 'Control Panel\Programs\Programs and Features' (Windows 7/8.1/10/11), just as you would uninstall any other application from your system.

Additional Information

Known Issues

Contact

Company Name: NexGenSolutions
Support Contact: support@nexgencam.com

Author/Company Information

NexGenSolutions

Support Information

For product support contact: fusion360@nexgencam.com

 

Version History

Version Number Version Description

1.0.0

Initial Version. Features: Initiate Case View Case Status Request Post Processor Modification Register for Classes Request Custom Training Purchase Autodesk® Fusion 360™ Extensions, and check out other offerings from NexGenSolutions Call NexGenSolutions Email NexGenSolutions Access Video Library Visit Our Website
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