You can contact us via email support@stand.com.tr

Below you can find answers to some frequently asked questions:

1. How do I activate my product?

For evaluation purposes, a “Trial License” can be obtained for free. Trial License enables full functionality of the application within a specified time frame, referred as “Trial Period”. This evaluation period is set to 30 days by default. Trial form will submit the filled information to the license server and activate your copy of FDN. A license is per machine only therefore it will be valid for the application and for the computer that it is issued for.

2. Can I use my license on another computer?

Our licensing scheme is per seat-based and your license is specific to the computer in which you have placed your request. You need a specific license for every workstation you intend to use our programs. Please contact us to have a quote for volume licensing.

3. Does FDN work with every setup?

Although we have tested many different setups and versions, glitches may occur on yours. Generally, if your system can run Autodesk® Revit®, then our plugins will work. If you’ll experience any issues, please contact us.

4. Is it possible to use FDN while on analytical edit mode?

Yes, it is certainly possible to use FDN while working on analytical edit mode. Just launch FDN before entering to analytical edit mode and you can use it while editing your analytical model.

5. Can I get a refund if my product does not work?

Our products are non-refundable. We want to ensure that you are %100 satisfied so we provide a 30-day free trial version before you purchase any of our products. If you have any further questions, check out our refund policy in Eula.

6. How often will you be making updates to the plugins?

We plan to release updates on every new version of Revit. However, we can also make releases according to the user feedback and for bug fixing reasons.

7. Is academic pricing available?

The academic licensing is to be only used for non-commercial purposes. Those intending to use our software for educational and research purposes can contact us to acquire academic licensing. It is available free of charge for University members and students.

8. The program doesn't fully satisfy my needs. I have an idea to be developed to make it work better. What should I do?

We like lean methodology on our product development. And we appreciate every piece of advice and feedback from our users. Please contact us if you have literally anything to say about our programs.